MAKE A RETURN VIA OUR RETURNS CENTER

To return an item please fill out the returns form here at the RETURNS CENTER within 14 days of receipt. Please also ensure you have read our policy.

RETURN POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you are welcome to return it back to us within 15 days of receiving it. We offer refunds and store credits subject to the following conditions:
 
RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

REFUNDS
Full-priced items are eligible for a full refund. Your refund will be processed 2-5 business days after the return is received in our warehouse. Please keep hold of your return tracking details. 
 
FULL-PRICED
Full-priced items are eligible for refund or store credit;
 
SALE ITEMS
Sale items or items purchased during a flash sale/promotional event including Black Friday sale are final sale and we don't offer returns. 
 
FINAL SALE
Item/s marked as "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
 
PROMOTIONAL CODE
Orders placed with a promo code that discounts the order (excluding our Welcome 10% Offer) are only eligible for a store credit;
 
GIFT CARDS
Gift Cards may not be returned;
 
RETURN SHIPPING
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe. Store-credit notes are valid for 3 years from the date of issue.


We offer European return shipping for €20, please email info@studiotia.co to arrange your shipping label. 


Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. TIA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by TIA.
 
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed. 
 
FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team info@studiotia.co with your order number and images of the fault and we will work with you to resolve it as soon as possible. 

MAKE A RETURN VIA OUR RETURNS CENTER

To return an item please fill out the returns form here at the RETURNS CENTER within 14 days of receipt. Please also ensure you have read our condiditons.