You can now PRE-ORDER our REVIVE AW21 Collection, it will take approx 1 week to ship out to you. All preorder items have an estimated delivery timeframe and we will do our best to fulfil them without any delays. If you purchase an item that is on preorder along with an in stock item, they will be shipped together once the preorder item is available. If you would like the in stock item sooner please make two separate orders. If you choose Express Shipping at checkout for a preorder item, we will ship it express once it is in stock along with the other items in your order. If you would like more info about shipping times please email us directly at INFO@STUDIOTIA.CO
The Alba Poncho will be a staple in your wardrobe, showing off versatility as a snuggly wrap or ankle length piece that embodies timeless 70's inspired winter glam. A front centre wooden toggle fastens the piece on chilly days that makes it an effortless statement and multi wearing layering piece. Cut from the coziest stretch Cotton, and dyed consciously in two different luxurious colour ways Kelp/Black Ombre and Golden Brown, the sweeping 3 triangle hem will move freely with you.
SIZE + FIT
The Alba Poncho comes in One Size Fits All. The length of this item is 154CM
Our model is a size UK 8/ EU 36/ US 4 and 172cm tall.
O/S fits - UK 6-16, US 2-12 and EU 34-44.
It is advisable to hand-wash this item made from a very loose loom cotton.Always use cold water to wash loomed & handwoven fabrics. Never use bleach and always stick to natural fabric soap. Hang to dry your Myla Vest in well ventilated evening settings or shade since direct sunlight causes colour fading and damage to fibers. Lightly iron your cottons when still damp if needed. Spray water to dampen the fabric if completely dry. Do not tumble dry. We use AZO free dyes so there will be some discolouring after a few washes.
Read our blog for more info on Sustainable Garment Care
Please keep in mind; our garments don’t have inner lining hence lighter colours have a chance of being slightly sheer.
We are a European based company, and all our orders are shipped from Romania.
Please make sure you read our shipping information before placing an order.
Usually it only takes 1-2 working days to process an order to be shipped out, but please allow a few extra days in times of sales or holidays. If you order on a Friday after 12pm (GMT+3) your order will get processed for shipping the Monday after. If you have any questions or if we can help with anything at all, please contact us on firstname.lastname@example.org
We always recommend keeping a close eye on the tracking, and stay up to date on your orders location. Get in touch if your order stops tracking for more than a week, and we will assist. We ship all our order with UPS Standard and Express Service.To track your order please use the UPS tracking site https://www.ups.com/track
We offer Free Shipping for all European, UK, Swiss, Norway orders over €350, this automatically applies at the checkout. We offer Free Shipping for all US orders over €500, this automatically applies at the checkout. This not not include SALE items. We currently don’t offer standard delivery service for the US, Canada, UK, Swiss or Norway.
Wondering about Covid Delays?
Most orders are being delivered on a standard time scale, certain countries are still experiencing Covid-19 related delays, which are outside of our control.
We offer shipping worldwide, please be aware of your country's import structure and fees/limitations. For more information on IMPORTS please see more below in CUSTOMS CLEARANCE & DUTY. Please see the list of countries with shipping limitations. If you wish to order to one of these countries please email us at email@example.com
All EXPRESS shipping orders are sent via UPS express to the your delivery address from our EU (Romania) warehouse. Express Shipping can take up to 5 working days depending on the country of entry.
All STANDARD shipping orders are also sent with UPS to the your delivery address from our EU warehouse. Standard Shipping can take up to 10 working days depending on the country of entry - please if you need a product by a specific time then go for express shipping. For USA, UK, SWITZERLAND + NORWAY we only provide express shipping with UPS, this is because the Standard and Express rates are the same.
Please note that shipping times can take longer due to customs or unforeseen circumstances.
All orders that are not Pre-orders will be processed and dispatched the next working day. Once your order is dispatched you will receive shipping confirmation and tracking details via the email address you provide at check out. Please keep a close eye on the tracking.
If incase your order is undeliverable or has been attempted the maximum amount of times by the courier/post service then the parcel will get demolished and we will not be able to get refunded for this. So please keep a close eye on your tracking and make sure someone is available at your address to receive your order.
In the event that the provided shipping address or phone number is incorrect or unknown, the carrier will contact us to contact you for the correct details. If we are unable to get a hold of you they will return the goods to us. Once this happens, we will email you and after we have received them and refund the items minus shipping fee and any other fees incurred. You can then repurchase your items with an updated shipping address.
Please keep a close watch on your tracking once you receive it. Please contact us immediately If there are any issues with the order in transit. We will assume your item has been delivered if we do not hear from you within 5 days of your order being delivered, after this time frame we cannot assist in finding this item and are not responsible for it's replacement.
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
CUSTOMS CLEARANCE & DUTY
What happens if you refuse an order on delivery/ don't pay the Import Duties?
If the parcel is undelivered due to customer refusal to pay import duties, we are not liable. Refusal to pay import duties does not ensure that the parcel will be safely returned to us. We will only refund the purchase if and when the parcel is returned to us. The refusal process can attract returns fees, which will be deducted from the return amount. As well as this , the original shipping amount will be deducted.
Import duty or VAT more than expected?
Just like any normal return, we require prior notification via email firstname.lastname@example.org Courier companies do charge return fees, and they can be quite high. Any return fees, in addition to original shipping costs will be subtracted from the refund. We are only able to provide a refund once the order has been safely returned to us. Once the refusal is noted, it is the responsibility to ensure that the order is safely returned, so please continue to keep on eye on return tracking.
CHANGES TO YOUR ORDER
Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address, phone number and delivery address. Please note: we reserve the right to cancel any order at any time.
We moved to 100% Bio-degradable polybags in August 2018. As these bags break down naturally, they can be placed in your compost or organics waste bin.
We also use NOISSUE 100% compostable postage bags which can be put in your compost to decompose naturally.
Unfortunately, due to carrier limitations we are currently unable to standard ship to the following countries/regions, please choose Express Courier in this case:
- India ( please email us to see if we can ship to you still- we mainly do not ship to India due to Customs Duties )
- Iran, Islamic Republic Of
- Korea, Democratic People's Republic Of (North Korea)
Please note, we are also unable to ship to hotels or PO Boxes, so please use a private address only.
RETURNS AND EXCHANGE POLICY
We accept returns on all full price items within 7 days of delivery date.
Studio Tia is not responsible for international shipments lost in transit and will not keep an eye on tracking for return items. Please ensure once you receive your tracking number, you keep track of it.
*Please Note: Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit.
Orders placed during online sales/promotions are final- no refunds or exchanges are allowed.
Items purchased in a “SALE” or "FLASHSALE" cannot be returned or exchanged, no exceptions.
Standard returns policies apply, please see details below. We do not do exchanges. You can refund your item or get a store - credit for when you next would like to purchase.
HOW TO RETURN YOUR ITEM
The products must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in and folded as neatly as it was received. Please ensure you add your original proof of purchase or a note stating your name, order number, and reason for return inside your return so we can identify you.
To return an item please fill out the returns form here at the RETURNS CENTER within 14 days of receipt. Please also ensure you have read our condiditons.
The item must be in the post back to us within 14 days of receipt. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.
**For all UK customers - please return your items with a courier service like TNT/ FED EX/ DHL/ DPD and not the Post Office with the invoice stating it is a RETURNED ORDER - otherwise an import duty will be charged on receipt in Romania and we will not be liable for this. It will be deducted from your refund. Make sure any invoices or value of good is as per the products you are returning and not for the full order amount - so do not include the shipping amount. The amount of each product minus any discounts should be stated and not more then you paid.
** If you are outside the EU please mark RETURNED GOODS and RE IMPORT on the outside of your parcel. Make sure any invoices or value of good is as per the products you are returning and not for the full order amount - so do not include the shipping amount or items not being returned. The amount of each product minus any discounts should be stated and not more then you paid. If this is not marked and import charges are levied this will be deducted from your total refund. We cannot be held responsible for any taxes or fees claimed by customs upon re-entry into Romania.
Once you have contacted us at email@example.com, we will review your return request and provide return detailed return instructions.
HOW WE PROCESS YOUR REFUND
We will try to to process refunds as soon as they are received but please allow up to 7 business days for returns to be processed. Once we receive your item, we will do a quality review and then you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise.
You are entitled to a full refund or exchange on any faulty goods. Please notify us at firstname.lastname@example.org within 14 days of receiving the item and we will give instruction on how to proceed. We ask that you also send photos, so that we can review.
Please note that faulty items do still follow our return guidelines.
RECEIVED AN INCORRECT ITEM
If you have received a wrong item please email us at email@example.com with photos of the item and packaging so that we can review this and make this right.