Studio Tia

EKTO KAFTAN - PICANTE

£57

PREORDER NOW - You can now preorder this item, it will take 2-3 weeks to be shipped out to you. It sold out pretty fast this round so be sure to secure yours. If you purchase an item that is on preorder along with an in stock item, they will be shipped together once both are in stock. If you wish you receive two separate parcels as each is ready, please make those orders separately. If you would like more info about shipping times please email us directly at studiotia@outlook.com.

Our bestseller and staple TIA piece, this kaftan in red Picante is the perfect top for every wardrobe. The dolman style statement sleeves embody rhythmic flow. Enjoy it’s flattering wearability with its adjustable drawstrings that alter the crop to your liking. The Ekto Kaftan top now comes in a variety of earthy tones. The woven cotton is comfortable, soft and light; creating the perfect piece to layer as you choose. Perfect casual statement piece or throw over a slip dress, match with our Silk Luxe Bias Skirt or Slip dresses.

SIZE + FIT

Our model is a size UK 8/ EU 36/ US 4 and 171cm tall.
OS fits - UK 6-12, US 2-8 and EU 34-40

WASH CARE

It is advisable to hand-wash your cotton garments for longevity. Always use cold water to wash loomed & handweaves. Never use bleach and always stick to natural fabric soaps. Hang to drip dry your loomed garments in well ventilated evening settings or shade since direct sunlight causes colour fading and damage to fibers. Lightly iron your cottons when still damp if needed. Spray water to dampen the fabric if completely dry. Do not tumble dry. 

Read our blog for more info on Sustainable Garment Care  

Please keep in mind; our garments don’t have inner lining hence lighter colours have a chance of being slightly sheer.

Please bare with us due to Covid 19 there are many delays across all countries, don't hesitate to email us if you have any queries.  

 

SHIPPING POLICY

You are currently on our Global website, which ships to worldwide. All orders placed on our website are sent from our Indian based warehouse at the moment. We offer Free Standard Shipping for all global orders over £350, this automatically applies at the checkout.

If you have any questions or if we can help with anything at all, please contact us on studiotia@outlook.com

 

ALL SHIPPING

All orders are sent via DHL/FED EX/UPS to the your delivery address. 

Delivery between 8-10 days (shipping can take longer due to customs or unforeseen circumstances) 

All orders will be processed and dispatched the next working day. Once your order is dispatched you will receive shipping confirmation and tracking details via the email address you provide at check out.

In the event that the provided shipping address is incorrect or unknown, the carrier will return the goods to us. Once this happens, we will email you and after we have received them refund the items minus shipping fee. You can then repurchase your items with an updated shipping address .

Please keep a close watch on your tracking once you receive it. Please contact us immediately. If there are any issues with the order in transit. We will assume your item has been delivered if we do not hear from you within 22 days of your order being placed, after this time frame we cannot assist in finding this item and are not responsible for it's replacement.

All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.

 

CHANGES TO YOUR ORDER

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.

 

PACKAGING OPTIONS

We moved to 100% Bio-degradable polybags in August 2018. As these bags break down naturally, they can be placed in your compost or organics waste bin.

Due to the current situation our packaging supplier cannot re stock us so we are having to make do with packaging until they resume business so we are sorry it is not packed how we would like it to be.

 

PROCESSING AND DELIVERY TIMES

All orders placed are dispatched the next business day, this includes orders sent with our Express Courier service.

Please note: during busy periods or sale, there may be some delays

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at studiotia@outlook.com. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

Due to Covid 19 there are some delays with pre-orders and shipping globally. If you have specific question please do email studiotia@outlook.com.

 

CUSTOMS CLEARANCE & DUTY

The customer is required to email us if any duties are allocated on their orders to see how to move forward.  All customers are responsible for customs/imports duties & taxes. 

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Sometimes goods may be subject to delays, due to customs or weather. 

 

SHIPPING LIMITATIONS

Unfortunately, due to carrier limitations we are currently unable to standard ship to the following countries/regions, please choose Express Courier in this case:

- Cuba

- Russia

- Algeria

- Iran, Islamic Republic Of

- Korea, Democratic People's Republic Of (North Korea)

- Kuwait

- Morocco

- Nepal

- Nigeria

- Pakistan

- Sudan

- Syria

Please note, we are also unable to ship to hotels or PO Boxes, so please use a private address only.

 

 

HOW TO RETURN/EXCHANGE YOUR ORDER FLASH SALE

Refunds are not offered for flash sale purchases. Standard returns policies apply, please see details below. ORDERS Email studiotia@outlook.com to receive authorisation of your return. Please
include the following details in your email:

1. Order number
2. What youʼre returning
3. Reason for return
4. If you would like an exchange/store-credit/refund
5. If exchange, what item youʼd like to have sent back

Once approved you will be provided with return address to send your item/s back. Please include original invoice so we can identify your order. Before
returning please ensure youʼve read and understood our returns policy, if any item/s are returned that donʼt meet our policy will be returned back to the
customer and charged a returned shipping fee.

TIA is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of
your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure youʼve read and understood our
returns policy.

POLICY

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, weʼll happily accept a return subject to the
following conditions:

- Full priced items can be returned for a refund, store-credit or exchange
- Sale items or items purchased during a promotional event cannot be returned but can be exchanged.
- The item must be returned within 10 days of receiving your purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Gift Cards may not be returned.

Store-credit notes are valid for 6 months from the date of issue. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund, exchange or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

TIA is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of your tracking number. Returned items must be sent by a prepaid method of shipping.

TIA PROCESSING YOUR RETURN

We endeavour to process refunds as soon as they are received but please allow up to 3-5 business days for returns to be processed. You will receive an email notification of the status of your refund once finalised. Refunds can take several business days to reflect on your credit card statement. This varies
depending on your payment provider.

FAULTY ITEMS

We're so sorry if an item you received is not in perfect condition. If you have received an item that is damaged or possibly faulty, please contact customer
service immediately on studiotia@outlook.com Please note, this excludes fair wear and tear.

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