Shipping policy
WE SHIP FROM EUROPE. Our warehouse is located in Czech Republic.
Please review the information below before placing your order.
Free Shipping
We offer FREE Standard Shipping across the EU on orders over €170, and FREE Worldwide Standard Shipping on orders over €200.
For orders below these thresholds, shipping rates are calculated based on destination and selected service.
Shipping Rates & Delivery Times
All orders are shipped via post.
Delivery timeframes below are estimates after dispatch and do not include processing time.
Estimated delivery after dispatch:
- Standard: 7–10 business days
- Express: 2–4 business days
UK + Europe
- Standard Shipping: €10
- Express Shipping: €15
USA
- Standard Shipping: €15
Canada + UAE + New Zealand + Australia
- Standard Shipping: €20
- Express Shipping: €40
Rest of World
- Standard Shipping: €20
- Express Shipping: €45
Processing Time
Please allow 1–2 business days for our team to pick and pack your order.
- Orders ship Monday–Friday
- Shipping timeframes are in addition to processing time
You will receive tracking details once your order has been dispatched.
During busy periods, promotional events, and sales there may be delays on the dispatch of your order.
Possible Delays
While we work hard to meet estimated delivery times, delays can occasionally occur due to:
- Customs processing
- Carrier disruptions
- Peak sale periods (including Black Friday)
- Remote or rural delivery locations
Delivery timeframes are estimates and not guaranteed.
Tracking Your Order
You can track your order using the shipping confirmation email.
If you do not receive tracking details, please contact us at info@studiotia.co.
International Orders, Customs Duties, & Import Taxes
Orders shipped outside the EU may be subject to import duties and taxes. These are not included in your order total.
Important to note:
- Duties and taxes are determined by your local customs authority
- The carrier will contact you to collect payment prior to delivery
- These charges are paid by the customer and are non-refundable
Studio Tia is not responsible for customs charges applied by your country. All items are declared at the price paid. Unpaid duties may delay delivery.
US Orders
Orders to the US ship from our warehouse in Europe. Import duties and taxes are not included in your order total and are collected by the carrier on delivery. By placing your order, you agree to pay any applicable duties so your parcel can be delivered.
UK Orders
- Orders under £135 GBP typically are not charged import duties
- Orders £135 GBP and over may be subject to duties and VAT
(UK import rules are set by HMRC and may change.)
Changing or Cancelling an Order
If you need to modify or cancel your order, please contact us immediately at info@studiotia.co.
Please note:
- Once an order has shipped, we cannot make changes or cancellations
- We process orders quickly and cannot guarantee modification requests
Pre-Orders
Pre-order items are processed as normal but shipped at the later date specified on the product page.
Orders containing pre-order items will ship together once all items are available.
If you would like in-stock items sooner, please place separate orders.
Packaging
We are committed to more sustainable packaging:
- 100% biodegradable polybags
- NOISSUE compostable postage bags
Where facilities exist, packaging can be disposed of in compost or organics waste.
FAQs
What happens if you refuse an order on delivery or don't pay import duties? If a parcel is refused or import duties are not paid, it will not be returned to us and we are unable to issue a refund. Please make sure you’re happy to pay any applicable duties before placing your order.
What happens if my order is undelivered? If your order cannot be delivered, or the courier has made the maximum number of delivery attempts, the parcel may be destroyed and we will be unable to issue a refund. Please monitor your tracking closely and make sure someone is available to receive your order.
What happens if the shipping details are entered incorrectly? If the shipping address or phone number is incorrect, the carrier will contact us to reach you for updated details. If we are unable to reach you, the parcel will be returned to us. Once it arrives, we will email you and refund the items minus shipping fees and any additional charges incurred. You can then place a new order with the corrected address.