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SHIPPING POLICY
WE SHIP FROM EUROPE.
Our warehouse is located in Romania.
Please take a moment to read our shipping guides before placing your order.
Europe Shipping
Orders €200 and up are qualified for FREE standard shipping and Worldwide orders over €400 and up are qualified for FREE standard shipping
Standard shipping is €15.00.
Express delivery is for €25.00.
Standard shipping time is 5-7 working days after dispatch.
We cannot guarantee signatures on delivery.
Swiss, UK, and Norway Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days:
-0 to 1.2 lbs is for €25.
-1.3 to 6.7 lbs for €30.
-6.8 to 12 lbs for €35.
We cannot guarantee signatures on delivery.
USA Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days:
-0 to 1.2 lbs is for €30.
-1.3 to 6.7 lbs for €40.
-6.8 to 12 lbs for €45.
We cannot guarantee signatures on delivery.
Canada Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days:
-0 to 1.2 lbs is for €35.
-1.3 lbs to 6.7 lbs is for €45.
We cannot guarantee signatures on delivery.
Central America and South America Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days is for €45.
We cannot guarantee signatures on delivery.
Oceania Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days is for €40.
We cannot guarantee signatures on delivery.
South Africa Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days is for €45.
We cannot guarantee signatures on delivery.
New Zealand and Australia Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days:
-0 to 1.2 lbs is for €25.
-1.3 to 3.4 lbs for €35.
-3.5 to 6.7 lbs for €40.
-6.8 to 12 lbs for €50.
We cannot guarantee signatures on delivery.
Japan Shipping
Orders €400 and up are qualified for FREE shipping.
5-7 days is for €20.00
We cannot guarantee signatures on delivery.
India, Israel, Indonesia and the rest of Asia Shipping
Orders €400 and up are qualified for FREE shipping.
Express 3-4 days is for €45.
We cannot guarantee signatures on delivery.
PROCESSING TIME
Please allow 1-3 days for our team to pick and pack you order. We ship from Mondays through Fridays only. Shipping timeframes are in addition to our processing times.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
*Black Friday shipping may take an extra day to be sent out due to high demand.
TRACKING YOUR ORDER
You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly.
CUSTOMS DUTIES & IMPORT TAXES
Taxes and duties are calculated by UPS and they will send you the customs invoice to be paid before delivery. All relevant import taxes and duties will need to be paid before you can receive your item. If not paid this will delay your delivery. Note that duties and taxes are non-refundable.
Please be aware of your country's import structure and fees/limitations. For more information on imports please see more below some FAQ's.
Your order may be subject to customs fees or taxes which are levied once a shipment reaches your particular country.
STUDIO TIA is not responsible for any customs and taxes applied to your package by your local authorities. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower customs fees.
The amount payable depends on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.
FOR UK Orders - all orders under 135 GBP will NOT be charged import duties in the UK. All orders 135 and over may be subject to import duties. Please note that STUDIO TIA is not liable for any customs and taxes applied to your package by your local authorities.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order please contact our team straight away by emailing info@studiotia.co.
We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.
PRE-ORDER
Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped.
For orders that contain an in-stock item/s your order will be shipped together so you receive the whole order together. If you wish to have the other items sent to you before then please make two separate orders.
PACKAGING
We moved to 100% biodegradable polybags in August 2018. As these bags break down naturally, they can be placed in your compost or organics waste bin.
We also use NOISSUE 100% compostable postage bags which can be put in your compost to decompose naturally.
FAQS
What happens if you refuse an order on delivery/ don't pay the Import Duties?
If the parcel is undelivered due to the customer's refusal to pay import duties, we are not liable. Refusal to pay import duties does not ensure that the parcel will be safely returned to us. We will only refund the purchase if and when the parcel is returned to us. The refusal process can attract returns fees, which will be deducted from the return amount. As well as this, the original shipping amount will be deducted.
Import duty or VAT more than expected?
Just like any normal return, we require prior notification via email info@studiotia.co Courier companies do charge return fees, and they can be quite high. Any return fees, in addition to original shipping costs, will be subtracted from the refund. We are only able to provide a refund once the order has been safely returned to us. Once the refusal is noted, it is the responsibility to ensure that the order is safely returned, so please continue to keep an eye on return tracking.
Where do you ship your orders from?
All EXPRESS shipping orders are sent via UPS Express to your delivery address from our EU (Romania) warehouse. Express Shipping can take up to 5 working days depending on the country of entry.
All STANDARD shipping orders are also sent with UPS to your delivery address from our EU warehouse. Standard Shipping can take up to 10 working days depending on the country of entry - please if you need a product by a specific time then go for express shipping.
What happens if my order is undelivered?
If your order is undeliverable or has been attempted the maximum amount of times by the courier/post service then the parcel will get demolished and we will not be able to get refunded for this. So please keep a close eye on your tracking and make sure someone is available at your address to receive your order.
What happens if the shipping details are entered incorrectly?
In the event that the provided shipping address or phone number is incorrect or unknown, the carrier will contact us to contact you for the correct details. If we are unable to get a hold of you they will return the goods to us. Once this happens, we will email you and after we have received them and refund the items minus shipping fee and any other fees incurred. You can then repurchase your items with an updated shipping address.