RETURNS & EXCHANGES

HOW TO RETURN/EXCHANGE YOUR ORDER FLASH SALE

Refunds are not offered for flash sale purchases. Any purchase made using a flash sale code will only be entitled to an exchange or credit note, no refunds
will be issued. Standard returns policies apply, please see details below. ORDERS Email studiotia@outlook.com to receive authorisation of your return. Please
include the following details in your email:

1. Order number
2. What youʼre returning
3. Reason for return
4. If you would like an exchange/store-credit/refund
5. If exchange, what item youʼd like to have sent back

Once approved you will be provided with return address to send your item/s back. Please include original invoice so we can identify your order. Before
returning please ensure youʼve read and understood our returns policy, if any item/s are returned that donʼt meet our policy will be returned back to the
customer and charged a returned shipping fee.

TIA is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of
your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure youʼve read and understood our
returns policy.

Please note, all exchanges processes on our site include complimentary shipping when being sent back to you! Exchange requests are subject to item/s
availability.

POLICY

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, weʼll happily accept a return subject to the
following conditions:

- Full priced items can be returned for a refund, store-credit or exchange
- Sale items or items purchased during a promotional event are only eligible for a store-credit or exchange only
- The item must be returned within 10 business days of receiving your purchase together with original proof of purchase. We suggest all items are tried on as
soon as they are received to ensure you are able to return items within the returns timeframe;
- Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Gift Cards may not be returned.

Store-credit notes are valid for 6 months from the date of issue. Returned items must be received by TIA within 5 business days of our authorisation email. Upon receipt of the items, they will undergo a quality
review and once cleared, you will receive a refund, exchange or credit note for the purchase price (excluding original shipping cost) directly to the original
method of payment used for purchase.

TIA is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of
your tracking number. Returned items must be sent by a prepaid method of shipping.

TIA PROCESSING YOUR RETURN

We endeavour to process refunds as soon as they are received but please allow up to 3-5 business days for returns to be processed. You will receive an email
notification of the status of your refund once finalised. Refunds can take several business days to reflect on your credit card statement. This varies
depending on your payment provider.

FAULTY ITEMS

We're so sorry if an item you received is not in perfect condition. If you have received an item that is damaged or possibly faulty, please contact customer
service immediately on studiotia@outlook.com Please note, this excludes fair wear and tear.